Consumer Research Panelist, Data Entry Clerk
Apexon
Housing Event Manager
ConferenceDirect
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Ensure client launches related to Event & Group Housing services are defined, communicated and successfully implemented
- Strategically manage room inventory and analyze/manage room block inventory
- Analytical review of reporting and provide customer and financial reporting within 30 days
- Provide consultative support and ensure event success in partnership with the Housing Operations Team
- 24-Hour Client Response Time and function as point-of-contact for escalations for Client and Associate issues
- Develop and implement project plans with defined timelines and tasks
- Troubleshoot issues, identify trends, and provide strategic recommendations for process enhancement
- Review and analyze hotel contracts to ensure contractual and financial obligations are met
- Evaluate and provide consultation on hotel room block allocations
- Plan, execute and manage overall Housing services using designated technology
- Finalize FAQ documentation per event and execute Contact Center training
- Manage all concessions including tracking and assigning earned complimentary rooms
- Participate in weekly client conference calls and provide client reports with strategic analysis, pickup, pace, forecasting, and attrition recommendations
- Finalize contractual obligations, complete close process and provide invoice within 30 days post-event
- Assist with onsite housing desk needs, complete room block audits, and perform other duties as assigned
Requirements
- Minimum 3 years’ experience in Hotel Management / Room Block / Group Housing
- Experience in Passkey, Resiada preferred
- Previous experience and demonstrated success managing multiple projects at one time
- Ability to communicate professionally and effectively in-person, via email and over the phone
- Strong organizational and time management skills
- Strong attention to detail
- Ability to work across organizations and lines of business
- Competencies: Room Block Management; Event Management; Problem Solving/Analysis; Business Acumen; Strategic Thinking; Customer Focus; Communication Proficiency
- Ability to review and analyze hotel contracts and manage room block inventory
- Willingness to travel 25%-50% and assist with onsite housing desk needs and logistics
