Provider Onboarding Manager

Conduit Health

Provider Onboarding Manager at Conduit Health, building and overseeing onboarding for new providers. Transforming telehealth experience through streamlined procedures and strong clinician partnerships.

Posted 5/15/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end provider onboarding program: From the moment their contract is signed through their first couple of weeks of patient visits.
Build and maintain onboarding resources: Covering platform usage, workflows, and clinical protocols. Materials should be engaging and clear.
Build the onboarding infrastructure to support rapid growth: What you build should be effective when we eventually onboard cohorts of 5-10 clinicians.
Maintain strong relationships with providers: Answer questions, demonstrate enthusiasm for the role, and ensure providers feel supported throughout the onboarding journey.
Track and report on core KPIs: Report on provider performance metrics during and immediately after onboarding.
Play a big part in provider retention: identify patterns in provider drop-off or friction and translate them into program improvements. Build toward industry-leading provider retention rates through best-in-class onboarding.
Collaborate cross-functionally: maintain a feedback loop between onboarded providers, Clinical Operations, Product, and other relevant teams.

Requirements

What you’ll need

2–3+ years of experience in clinician onboarding, provider implementation, or a closely related healthcare operations role.
Demonstrated experience building onboarding programs from the ground up (self-guided content, training videos, and live sessions).
Deep understanding of the telehealth lifecycle from both a patient and provider perspective.
Exceptional written and verbal communication skills; you can translate complex workflows into clear, provider-friendly materials.
Strong organizational skills with the ability to manage multiple concurrent onboardings without dropping the ball.
Proactive self-learner who uses available tools and resources to unblock themselves.
Comfort working with 1099 contracted clinicians and understanding the nuances of that relationship.
Ability to pull and present performance data to in a clear, actionable format.
Genuine passion for provider experience and patient outcomes.
You’ve worked cross-functionally with clinical, product, and operations teams in a high-growth environment.

Benefits

Comp & perks

Competitive salary with performance-based incentives.
Flexible working environment (3 in-office days per week in New York).
Unlimited PTO + 9 company holidays.
Direct mentorship and growth opportunities with senior leadership.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboarding programsprovider implementationtelehealth lifecycleperformance metricsself-guided contenttraining videoslive sessionsdata presentationclinical protocolsworkflows

Soft Skills

written communicationverbal communicationorganizational skillsproactive learningrelationship managementproblem-solvingcollaborationenthusiasmsupportivenessattention to detail