Scheduler

Conduent

Scheduler coordinating LT-PCS healthcare assessment appointments for Conduent. Managing calls, records, appointment packets, and assessor substitutions.

Posted 8/24/2026full-timeBaton Rouge • Louisiana • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong scheduling and administrative capabilities, with proficiency in Microsoft Office tools and effective communication skills. Experienced in managing high-volume interactions and adhering to compliance standards while supporting older adults and individuals with disabilities.

Highest-signal resume keywords

Scheduling ExperienceMicrosoft Office ProficiencyCustomer Service SkillsKnowledge of MedicaidTime Management Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingData EntryRecord MaintenanceAppointment ManagementCompliance Adherence

Soft Skills

Effective CommunicationInterpersonal SkillsProblem-SolvingAutonomyTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGED EquivalentBackground CheckDrug Screening

Industry Keywords

HealthcareElderly PopulationDisabled AdultsMedicaidCustomer Satisfaction

About the role

Key responsibilities & impact

Schedule appointments for initial, reassessment, status changes, and client monitoring for recipients and applicants
Create, save, and mail appointment packets after scheduling appointments
Make phone calls and find substitution appointments for assessors
Reschedule appointments
Work side by side with the CAS/CMS team for scheduling efficiency
Perform administrative tasks such as scheduling appointments for LT-PCS home assessment recipients
Handle high-volume call interactions efficiently and accurately one day per week or as needed
Resolve customer inquiries, issues, and complaints in a timely manner
Maintain accurate records through data entry and system updates
Follow company processes, compliance standards, and quality guidelines
Meet productivity, attendance, and performance metrics
Collaborate with team members to improve customer satisfaction

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum of one year of scheduling experience preferred
At least one year’s experience working with older adults or people with disabilities, preferred
Knowledge of healthcare, elderly, and disabled adult populations preferred
Knowledge of Medicaid preferred
Background check and Drug screening
Proficiency in Microsoft Office, including Excel, Outlook, and Word
Effective verbal, written, and interpersonal skills
Ability to work independently and autonomously
Ability to adhere to OAAS and CSS departmental timelines
Effective time management abilities
Excellent communication skills
Capability to manage multiple tasks simultaneously
Availability for 8:00 am–5:00 pm, Monday–Friday

Benefits

Comp & perks

Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Paid training
Career growth and advancement opportunities
Supportive and inclusive work environment
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Bonus or incentive eligibility based on business need