Call Center Agent

Conduent

Conduent call center agent supporting travelers through inbound calls, emails, and multiple systems. Resolving issues and meeting service-level targets in a remote customer-service role.

Posted 8/18/2026full-timeRemote • Alabama, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $39 - $48 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on clear communication and attention to detail while managing multiple systems and priorities in a fast-paced environment. Proven ability to collaborate effectively with team members and support continuous improvement initiatives.

Highest-signal resume keywords

Deltamatic ExperienceCustomer Service MindsetService Level Agreement (SLA) ManagementMultitasking in Fast-Paced EnvironmentProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Attention to DetailEmail ProcessingCall ManagementRequest HandlingSystem Navigation

Soft Skills

CollaborationDe-escalationProblem Solving

Tools & Technologies

Multiple SystemsEthernet Connection

Certifications & Qualifications

High School Diploma or EquivalentCriminal Background Check Clearance

Industry Keywords

Inbound CallsContinuous ImprovementService QualityFast-Paced Environment

About the role

Key responsibilities & impact

Manage inbound calls throughout the entire shift
Utilize multiple tools and more than ten systems to assist travelers accurately and efficiently
Handle emails and process requests while multitasking in a fast-paced environment
De-escalate challenging calls
Collaborate with the team
Support side projects that showcase leadership and drive continuous improvement
Meet and maintain Service Level Agreement (SLA) targets through timely response, resolution, and overall service quality

Requirements

What you’ll need

Must be a Delta retiree with 3+ years' experience with Deltamatic
High School Diploma or equivalent
Ability to successfully pass a criminal background check
Strong customer service mindset with clear, professional communication and ability to follow instructions accurately
Ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
Exceptional attention to detail with a collaborative approach to achieving shared team goals
Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms
Ability to connect with an ethernet cable to a modem/router
Must live in one of the listed eligible states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Benefits

Comp & perks

Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
The chance to make a real impact on the travel experience
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
May be eligible for a bonus or incentive based on business need