Fraud Call Center Representative

Conduent

Conduent customer service representative handling inbound fraud-related calls remotely from Puerto Rico. Resolving inquiries, documenting interactions, and meeting call center performance goals.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication in a high-volume call center environment. Proficient in data entry and maintaining accurate records while adhering to compliance standards and quality guidelines.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsData Entry ProficiencyCall Center Environment AdaptabilityCompliance Adherence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCall Center OperationsCustomer Inquiry ResolutionPerformance Metrics ManagementE-Learning Course Completion

Soft Skills

Strong Work EthicTeam CollaborationProblem-Solving

Tools & Technologies

Multiple Systems NavigationHigh-Speed Internet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceCall CenterCompliance StandardsQuality GuidelinesBackground Check

About the role

Key responsibilities & impact

Provide professional customer service support via inbound calls
Handle high-volume call center interactions efficiently and accurately
Resolve customer inquiries, issues, and complaints in a timely manner
Maintain accurate records through data entry and system updates
Follow company processes, compliance standards, and quality guidelines
Meet productivity, attendance, and performance metrics
Collaborate with team members to improve customer satisfaction
Complete a mandatory 3-week paid training program
Maintain required quiz scores and complete all required E-Learning courses

Requirements

What you’ll need

High school diploma or GED required
Minimum of 6 months of call center, customer service, or dispatch experience
Strong communication and customer service skills
Ability to work in a fast-paced call center environment
Basic computer skills and ability to navigate multiple systems
Reliable attendance and strong work ethic
Proficient in English
Must reside in Puerto Rico and be authorized to work in the U.S. permanently
Ability to successfully complete a background check, credit check, and security fingerprinting
Available to work any 8-hour shift, Monday through Sunday
Secure wired high-speed internet with at least 50 Mbps download and 10 Mbps upload; Wi-Fi not permitted
Dedicated workspace with a desk, chair, and quiet, distraction-free environment
Maintain an average quiz score of 80% or higher and complete all required E-Learning courses

Benefits

Comp & perks

Monthly incentive opportunity of up to $350 after training by meeting performance metrics
Night or weekend differential, based on shift worked
Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Paid training
Career growth and advancement opportunities
Supportive and inclusive work environment
Secure wired high-speed internet and company equipment provided
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time