Call Center Representative

Conduent

Remote call center representative supporting Conduent’s supplemental benefits customers. Handling claims, HSA, debit card, website navigation, and account inquiries across multiple systems.

Posted 8/15/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage a high volume of calls while effectively multitasking across multiple systems. Proficient in handling inquiries related to claims, debit cards, and HSA account management.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsMultitasking AbilityHigh School Diploma or GEDBackground Check Completion

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementDebit Card Issue ResolutionHSA Contributions and DistributionsTax Form SupportComputer-Based TypingCall Management

Soft Skills

FlexibilityAttention to Detail

Tools & Technologies

Multiple Systems NavigationEthernet Connection

Industry Keywords

Customer SupportCommuter OrdersEligible ExpensesProfile UpdatesVirtual Training

About the role

Key responsibilities & impact

Provide customer support for claims, debit card issues, and website navigation
Assist with commuter orders, eligible expenses, and balance inquiries
Handle HSA contributions, distributions, and account setup
Support tax form inquiries and profile updates
Manage 30–40 calls per day while navigating multiple systems
Manage a steady volume of incoming customer calls
Complete mandatory virtual training and nesting

Requirements

What you’ll need

Successfully complete a customer service assessment and computer-based typing test
High school diploma, GED, or college degree
At least 6 months of customer service experience
Complete mandatory paid training with 100% attendance
Great problem-solving skills
Ability to effectively multitask
Flexibility to work weekends and holidays
Ability to manage steady incoming call volume while navigating multiple systems
Successful completion of a background check, including education and previous employment verification
Home internet with at least 25 Mbps download and 10 Mbps upload speed
Ability to hardwire the work computer to the home modem via Ethernet
Satellite and wireless internet are not acceptable
Quiet, distraction-free, clutter-free workspace
No one may be in the workspace during working hours
Successfully complete the application assessment and typing test using a keyboard
Must reside in an eligible US state or municipality; the company is not hiring in AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, Minneapolis–MN, Washington, DC, or Denver/County of Boulder/Edgewater County–CO

Benefits

Comp & perks

Paid time off accrued after 180 days of employment
Health benefits, medical, dental, and vision available on the first day of employment
Fully work from home
Mandatory 3-week virtual training and 2 weeks of Nesting are paid
Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables
Potential bonus or incentive based on business need
Life and disability insurance
Retirement savings plan
Paid holidays
PTO or vacation and/or sick time