Customer Support Specialist

Conduent

Customer Support Specialist resolving complex customer inquiries for Conduent, which delivers mission-critical services for companies and governments. Handling escalations, case resolution, documentation, and team coaching.

Posted 8/13/2026full-timeAlbuquerque • New Mexico • 🇺🇸 United StatesSeniorLead💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and resolving complex issues while maintaining accurate documentation. Capable of coaching and mentoring team members to enhance overall customer experience and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsStrong Communication SkillsCoaching and MentoringMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation MaintenanceIssue ResolutionProcess ImprovementEscalation HandlingCustomer Needs Analysis

Soft Skills

Organizational SkillsIndependenceCollaboration

Tools & Technologies

Multiple Systems Navigation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center ExperienceCustomer InquiriesFollow-Up ActivitiesCompany PoliciesPre-Employment Screening

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat
Investigate and resolve complex customer issues and escalate cases
Analyze customer needs and provide accurate, personalized solutions
Document customer interactions and maintain accurate records
Coordinate follow-up activities to ensure complete issue resolution
Explain company policies and procedures professionally and effectively
Escalate issues when appropriate and collaborate with internal teams to drive resolution
Provide guidance, coaching, and support to less experienced team members
Identify opportunities to improve processes and enhance customer experience
Serve as a team lead and subject matter expert while working independently within established guidelines

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or equivalent education
Must be able to submit to a pre-employment screening
Legal authorization to work permanently in the United States without requiring visa transfer or sponsorship
Customer service or call center experience preferred
Strong communication, problem-solving, and organizational skills
Ability to multitask and navigate multiple systems simultaneously
Comfortable working within established processes and procedures
Experience handling escalated customer concerns and complex issues
Ability to work independently and make sound decisions
Experience coaching, mentoring, or assisting team members preferred
Proficiency in navigating multiple systems and maintaining accurate documentation
Monday–Friday availability, 8:00 AM–4:30 PM

Benefits

Comp & perks

Benefits from day one (medical, dental, vision) for eligible roles
PerkSpot – Employee discount program
Paid time off and holidays
Paid training
Career growth and advancement opportunities
Supportive and inclusive work environment
Hybrid (WFH 1 day/of the week 4 days in the office)
Bi-weekly pay
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Bonus or incentive eligibility based on business need