Benefits Support Associate

Conduent

Conduent benefits support associate guiding US beneficiaries through sensitive life transitions. Handling inbound calls, claims processing, and administrative tasks with empathy and professionalism.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and empathy while guiding beneficiaries through sensitive life transitions. Proficient in managing inbound calls, processing claims, and maintaining professionalism in emotionally charged situations.

Highest-signal resume keywords

Customer Service ExperienceBenefits Call Center SupportHealth And Welfare Benefits KnowledgeMicrosoft Office ProficiencyEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingAdministrative TasksKeyboardingMultitaskingProblem Solving

Soft Skills

EmpathyCommunicationProfessional DemeanorOrganizational SkillsVerbal And Written Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Employee BenefitsCall CenterSensitive Life TransitionsBackground CheckDrug Test

About the role

Key responsibilities & impact

Serve as a trusted guide for beneficiaries navigating sensitive life transitions
Answer questions, offer reassurance, and explain available options with care and clarity
Manage a consistent volume of inbound calls
Provide resolutions and communicate important information
Navigate multiple systems during beneficiary interactions
Perform back-office duties such as processing claims, filing paperwork, and other administrative tasks
Maintain empathy, communication, and professionalism during emotionally charged interactions

Requirements

What you’ll need

Previous customer service and/or call center experience
Experience supporting employee benefits or working in a benefits call center
Background in health and welfare benefits or similar support roles preferred
Empathy and emotional intelligence when engaging with others
Keyboarding and Microsoft Office proficiency
Strong verbal and written communication skills
Ability to multitask, stay organized, and solve problems efficiently
Professional demeanor and ability to maintain focus in emotionally charged situations
High school diploma or GED
Successful completion of a background check and drug test
Education and previous employment verification, with proof potentially required
Must reside in a state where Conduent’s compensation structure complies with applicable wage regulations
Not currently hiring in AK, CT, CA, HI, IL, MA, MD, MT, NJ, NY, OR, or WA, or in listed metro areas