Call Center Representative – Medicaid Member Support

Conduent

Call Center Representative providing Medicaid member support for South Carolina residents. Handling inquiries, assisting with applications, and resolving concerns in a call center environment.

Posted 8/2/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in call center operations, including member inquiry resolution, application assistance, and adherence to policies and procedures. Exhibits strong computer literacy and the ability to navigate multiple applications effectively.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsComputer LiteracyMedicaid Application AssistanceInquiry Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingDocumentationInformation GatheringEligibility AssessmentApplication Status Updates

Soft Skills

AdvocacyClear CommunicationProblem Solving

Tools & Technologies

Computerized SystemsMultiple Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MedicaidCall CenterCustomer Inquiries

About the role

Key responsibilities & impact

Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
Provides clear and concise information regarding member eligibility, assists callers with completing their Medicaid applications and provides updates on application status.
Follows documented policies and procedures including call handling and escalations.
Overall acts as an advocate for Medicaid members to ensure their needs are met.
Navigate across multiple computer screens while accessing and reviewing information from various applications.

Requirements

What you’ll need

Must be at least 18 years of age with a high school diploma or GED.
Must be able to submit to a pre-employment screening.
Must pass the Call Center – Service Skills Assessment and Internet Speed test
A minimum of 1-year call center experience in telephone customer service or related experience
Computer literacy and ability to use multiple programs.

Benefits

Comp & perks

Equipment provided.
Paid training
Career Growth Opportunities
Full Benefit Options
PerkSpot - Employee discount program