Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

Conduent

Call Center Representative addressing Medicaid member inquiries in South Carolina remotely. Assisting with information and processes related to Medicaid applications and eligibility.

Posted 7/31/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in handling Medicaid member inquiries in a call center environment, utilizing strong communication skills and computer literacy to navigate multiple applications and provide accurate information regarding member eligibility and application processes.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsComputer LiteracyMedicaid KnowledgeApplication Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center OperationsCustomer Inquiry ResolutionInformation DocumentationEligibility AssessmentApplication Assistance

Soft Skills

AdvocacyClear CommunicationProblem Solving

Tools & Technologies

Computerized SystemsMultiple Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MedicaidMember InquiriesService Skills Assessment

About the role

Key responsibilities & impact

Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
Overall acts as an advocate for Medicaid members to ensure their needs are met.
Navigate across multiple computer screens while accessing and reviewing information from various applications.

Requirements

What you’ll need

Must be at least 18 years of age with a high school diploma or GED.
Must be able to submit to a pre-employment screening.
Must pass the Call Center – Service Skills Assessment and Internet Speed test
A minimum of 1-year call center experience in telephone customer service or related experience
Computer literacy and ability to use multiple programs.

Benefits

Comp & perks

Pay is $17.50/hour which may be below your state's minimum wage.
Equipment provided.
Paid training
Career Growth Opportunities
Full Benefit Options - health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
PerkSpot - Employee discount program.