Call Center Representative – Medicaid Member Support

Conduent

Call Center Representative handling inquiries for Medicaid members in South Carolina. Providing information and assistance while ensuring member needs are met in a remote environment.

Posted 7/31/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in call center operations, including handling member inquiries, navigating multiple computer systems, and providing accurate information regarding Medicaid eligibility and applications. Strong advocacy for member needs and adherence to policies and procedures are essential.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsComputer LiteracyMedicaid KnowledgeApplication Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingInquiry ResolutionInformation GatheringDocumentationEligibility Assessment

Soft Skills

Clear CommunicationAdvocacyProblem Solving

Tools & Technologies

Computerized SystemsMultiple Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MedicaidCall CenterMember InquiriesPolicies and Procedures

About the role

Key responsibilities & impact

Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
Follows documented policies and procedures including call handling and escalations.
Overall acts as an advocate for Medicaid members to ensure their needs are met.
Navigate across multiple computer screens while accessing and reviewing information from various applications.

Requirements

What you’ll need

Must be at least 18 years of age with a high school diploma or GED.
Must be able to submit to a pre-employment screening.
Must pass the Call Center – Service Skills Assessment and Internet Speed test.
A minimum of 1-year call center experience in telephone customer service or related experience.
Computer literacy and ability to use multiple programs.

Benefits

Comp & perks

Equipment provided.
Paid training.
Career Growth Opportunities.
Full Benefit Options - health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
PerkSpot - Employee discount program.