Customer Experience Associate I

Conduent

Customer Experience Associate handling inquiries and support for Iowa Medicaid Program recipients. Providing customer service through telephone contact and maintaining program policy proficiency.

Posted 7/30/2026full-timeDes Moines • Iowa • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service within a call center environment, effectively managing inquiries and providing accurate information regarding Iowa Medicaid Program policies. Capable of maintaining strong relationships with diverse individuals while documenting and processing enrollment requests accurately.

Highest-signal resume keywords

Customer Service ExperienceCall Center Environment KnowledgeEnrollment DocumentationProblem Solving SkillsIowa Family Care Policy Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment DocumentationWeb-Based Computer System EntryProgram Policy Understanding

Soft Skills

Effective CommunicationEmpathyRelationship BuildingAnalytical Problem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Iowa Medicaid ProgramCustomer ServiceQuality Monitoring Processes

About the role

Key responsibilities & impact

Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

What you’ll need

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background required.
Must reside within 1 hour driving distance from Des Moines, IA

Benefits

Comp & perks

Paid Training
Full Benefit Options
PerkSpot- Employee discount program