Customer Experience Associate I

Conduent

Customer Experience Associate efficiently managing inbound calls for a dynamic client in a fast-paced environment. Offering support, information, and maintaining service during peak periods.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage high volumes of inbound calls while providing accurate information and maintaining confidentiality. Proficient in processing transactions and supporting team operations in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTransaction ProcessingActive ListeningCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingWeb-Based ApplicationsAccount ManagementResearch SkillsInformation Accuracy

Soft Skills

EmpathyCommunicationTeam SupportActive Listening

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Inbound CallsCustomer NeedsConfidentialityRegulationsClient Programs

About the role

Key responsibilities & impact

Efficiently manage a high volume of inbound calls in a fast-paced environment.
Listen actively to understand customer needs and offer clear, accurate information.
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
Assist cardholders with inquiries regarding transactions and account statuses.
Process transactions efficiently via web-based applications and handle research requests with precision.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
Maintain in-depth knowledge of company and client programs, policies, and technology.
Support team operations during peak times or absences to help maintain seamless service.

Requirements

What you’ll need

Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Complete a background check, credit check, and security fingerprinting.
Reside in Puerto Rico with legal authorization to work permanently in the United States.

Benefits

Comp & perks

Work From Home
Competitive Pay
Shift differential: $1.50 per hour for hours between 6PM-6AM
Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
Incentive Plan: Opportunity to earn up to an additional $350 per month after training
Career Growth: Opportunities to advance your career in a supportive, innovative environment
Comprehensive benefit options and a great work environment that values your success