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Conduent

Customer Service Representative

Conduent

Inbound customer service role handling child support inquiries. Providing exceptional service while documenting and resolving customer concerns in a call center environment.

Posted 7/28/2026full-timeRemote • Alaska, California, Hawaii, Illinois, Massachusetts, Montana, New York • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a call center environment, with a focus on providing accurate information and resolving customer concerns efficiently. Maintains up-to-date knowledge of program requirements and quality monitoring processes.

Highest-signal resume keywords
Customer Service ExperienceCall Center Environment KnowledgeOne-Call Resolution SkillsDocumentation AccuracyBackground Check Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call HandlingIssue ResolutionDocumentationQuality MonitoringCustomer Support
Soft Skills
CommunicationEmpathyProblem-SolvingAttention to Detail
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Child SupportInbound Call CenterCustomer ServiceGrievance HandlingSupport Knowledge

About the role

Key responsibilities & impact
  • This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.
  • An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
  • Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
  • Maintain up to date support knowledge through offered training
  • Accurately document requests, status changes, complaints, and grievances
  • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

What you’ll need
  • High School diploma or GED
  • Have 1 year of Customer Service/Call Center Experience.
  • Ability to submit to and pass a background check.
  • Basic understanding of a call center environment in a customer service role and quality monitoring processes.
  • Ability to sit for long periods of time.

Benefits

Comp & perks
  • $1.00/hr. incentive if you work between 6:00 PM - 6:00 AM
  • $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM
  • Paid Training
  • Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.
  • Career Growth Opportunities
  • PerkSpot- Employee discount program
  • Full Benefit Options