Customer Service Representative I

Conduent

Customer Service Representative supporting client inquiries remotely from Florida. Engaging with clients through calls and providing warm, empathetic assistance with their needs.

Posted 7/28/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorLead💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and processing transactions while maintaining confidentiality. Possesses thorough knowledge of company policies and technology to provide accurate information and support.

Highest-signal resume keywords

Customer ServiceTransaction ProcessingKnowledge Management SystemsConfidentiality AdherenceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingMainframe ApplicationsWeb-Based Applications

Soft Skills

EmpathyWarm Communication

Tools & Technologies

Knowledge Management Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer InquiriesConfidentiality RequirementsFlorida ResidencyBackground CheckDrug Test

About the role

Key responsibilities & impact

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.

Requirements

What you’ll need

Must reside in Florida to be considered
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work shift Monday-Friday from10am – 7pm

Benefits

Comp & perks

Remote - Work From Home
Full-time Employment with Benefits day one including paid Holidays.
Paid Training- Training ONSITE for 1 week then 100% remote.