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Conduent

Customer Service Representative

Conduent

Customer Service Representative providing assistance to KY citizens with health benefits inquiries via telephone. Focused on resolving issues related to SNAP, Medicaid, and TNAF services.

Posted 7/28/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on assisting clients in navigating health benefits and online application tools. Proficient in handling high-volume calls while maintaining excellent phone etiquette and typing skills.

Highest-signal resume keywords
High Volume Call Center ExperienceCustomer Service ExperienceExcellent Phone EtiquetteTyping SkillsAbility to Navigate a Computer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data InputApplication Status UpdatesApplication IntakePassword ResetsReading Data
Soft Skills
Excellent Customer Service SkillsAttention to DetailReliability
Tools & Technologies
Online Application Tool
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Health BenefitsCall CenterKentucky Residents

About the role

Key responsibilities & impact
  • Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits
  • Call types include password resets, application status, application intake/updates
  • Assist customers in navigating the government's online application tool
  • Deal with multiple systems to input and read/interpret data back to the caller

Requirements

What you’ll need
  • Required 1 year minimum experience in High Volume Call Centers
  • Required 1 year minimum Customer Service Experience
  • High School diploma or GED
  • Background and drug screening required
  • Ability to adhere to a break and lunch schedule
  • Excellent typing and grammar skills
  • Ability to navigate a computer
  • Excellent customer service skills
  • Excellent phone etiquette skills
  • Reliable internet access
  • Quiet work environment, free of distractions
  • Must reside in the State of Kentucky for this position

Benefits

Comp & perks
  • Equipment provided
  • Paid Training
  • Full Benefit Options
  • Career Growth Opportunities