Technical Customer Service Specialist

Conduent

Technical Customer Service Specialist supporting clients' database, SSL, and server needs with a focus on exceptional customer service. Utilize training to resolve account issues and answer customer inquiries remotely.

Posted 7/28/2026full-timeRemote • Alaska, California, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to identify customer needs and resolve issues related to SSL, servers, and relational databases. Proficient in maintaining customer profiles and providing information in a warm, empathetic manner.

Highest-signal resume keywords

Customer Service ExperienceKnowledge of SSLKnowledge of Relational DatabasesTyping Speed of 30WPM or HigherDesktop and Portable Device Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRelational Database KnowledgeSSL KnowledgeTyping Speed of 30WPMProblem Resolution

Soft Skills

EmpathyCommunication

Tools & Technologies

Call Center ToolsComputer Knowledge

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer Needs IdentificationRoutine Call Center ActivitiesCustomer Profiles ManagementWired Internet ServiceInternet Speed Requirements

About the role

Key responsibilities & impact

Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
Performing routine call center activities concerning business products and services.
Using the tools provided to guide you through customer conversations.
Providing customers with important information while communicating in a warm empathetic manner.
Gathering information to keep customer profiles and accounts up to date.
Using your computer knowledge to give exceptional customer service.

Requirements

What you’ll need

Have a high school diploma or equivalent.
Be able to successfully pass a criminal background check.
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
Have at least 6 months of customer service work experience.
Typing Speed of 30WPM or higher.
Have knowledge of desktop and portable devices.
Have knowledge of relational databases, SSL and/or Servers.
Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 5mbps or higher and ping results lower than 175ms.
Secured workspace that has a door that separates you from the rest of your home.

Benefits

Comp & perks

Paid Training
Career Growth Opportunities
Full Benefit Options
Great Work Environment
Weekends and holidays normally off