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Bilingual Customer Service Representative
ConduentCustomer Service Representative for healthcare call center taking calls and assisting with Medicare enrollment and claims. Fluent in English and Spanish with excellent communication required.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in English and Spanish while providing exceptional customer service through effective communication and problem-solving skills. Proficient in navigating multiple systems and managing high call volumes to assist customers with Medicare enrollment and claims processing.
Highest-signal resume keywords
Fluency In English And SpanishExcellent Communication SkillsCustomer Service Assessment CompletionKeyboarding ProficiencyProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceMedicare EnrollmentClaims ProcessingMulti-TaskingSystem Navigation
Soft Skills
Active ListeningEffective CommunicationProblem-Solving
Tools & Technologies
Multiple Systems Navigation
Certifications & Qualifications
High School DiplomaGEDCollege Degree
Industry Keywords
MedicareCustomer SupportCall Management
About the role
Key responsibilities & impact- Help people every day by taking calls, actively listening to understand customers' needs, and answering their questions.
- Manage a steady volume of incoming calls from customers while navigating through multiple systems.
- Assist members with enrollment into the Medicare plan, disenrolling from their plan, processing claims regarding their plan, etc.
- Successfully learn and navigate 30-40 systems.
Requirements
What you’ll need- Must be fluent in English & Spanish.
- Excellent communication skills.
- Successfully complete customer service assessment & typing test.
- Keyboarding and software proficiency.
- Great problem-solving skills.
- Ability to effectively multi-task.
- High school diploma, GED, or college degree.
- Ability to successfully complete a mandatory paid training program.
- Successful completion of background check is required for this position.
Benefits
Comp & perks- Health benefits medical, dental and vision are available on 1st day of employment.
- Paid time off is accrued after 180 days of employment.
- Training is paid.