Child Support Call Center Agent

Conduent

Customer Care Associate handling inquiries for New Jersey Department of Human Services Office of Child support via inbound calls. Addressing customer inquiries and providing accurate information for child support services.

Posted 7/28/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-volume inquiries, effectively communicate resolutions, and maintain accurate documentation. Proficient in using computer systems for data entry and familiar with technical specifications for equipment requirements.

Highest-signal resume keywords

Customer Service ExperienceHigh-Volume Call Center ExperienceData Entry SkillsDocument InterpretationTechnical Equipment Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument InterpretationTyping Speed 30 WPMCall DocumentationCustomer Inquiry Resolution

Soft Skills

Effective CommunicationProblem-SolvingAttention to Detail

Tools & Technologies

Windows 10 OS 64 BitDual MonitorsInternet Speed 400 MbpsEthernet Cable

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Child SupportCustomer ServiceInbound CallsOffice of Child SupportHuman Services

About the role

Key responsibilities & impact

Handle inquiries for the New Jersey Department of Human Services Office of Child support via inbound calls.
Address and research customer inquiries and provide appropriate and accurate information.
Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, research/resolves inquiries, and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Communicate appropriate options for resolution promptly.
Review the customer needs and inform customers of services and resources available to them.

Requirements

What you’ll need

High School diploma or GED
Background and drug screening required
2 years of high-volume call center or Customer Service experience.
Computer system experience with data entry, database documentation knowledge.
Typing WPM 30
Two screens/monitors are required
Having your own equipment (PC) Mac is not compatible.
Internet speed- Your internet speed must be at least 400 Mbps.
Device Specifications of your laptop: Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
Running Windows 10 OS 64 bit
Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
Ethernet cable, 50 feet or longer

Benefits

Comp & perks

Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Paid Training
Career Growth Opportunities