Benefits Call Center Representative

Conduent

Retirement Benefits Call Center Representative addressing pension and retirement inquiries via inbound calls. Supporting clients and assisting with documentation, payments, and account information.

Posted 7/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $35,280 - $44,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling high-volume calls while providing support for healthcare and employer benefits. Proficient in administrative tasks, problem-solving, and effective communication in a fast-paced environment.

Highest-signal resume keywords

Call Center ExperienceHealthcare Benefits KnowledgeMS Office ProficiencyProblem-Solving SkillsMultitasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingKeyboarding ProficiencyBasic Computer KnowledgeCommand PromptsTroubleshooting Skills

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAbility to Work Independently

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Employee BenefitsHealthcareAdministrative Work

About the role

Key responsibilities & impact

Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options
Handle a steady call volume while navigating multiple systems
Assist with back-office tasks like claims processing and general administrative work

Requirements

What you’ll need

Previous call center experience with high-volume calls
Experience with healthcare or employer benefits (highly preferred)
Keyboarding and MS Office proficiency
Basic computer knowledge (command prompts, shortcuts, troubleshooting)
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively
Ability to work independently with minimal supervision
High school diploma or GED
Successful background check & drug test (includes education and employment verification)
Must be 18 years of age or older