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Conduent

Benefits Call Center Representative

Conduent

Benefits Call Center Representative providing support for employee benefits and inquiries. Working remotely for Conduent, assisting with healthcare and retirement options.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $16 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling high-volume calls while providing exceptional customer service and support for healthcare and employer benefits. Proficient in multitasking and navigating multiple systems to assist with claims processing and administrative tasks.

Highest-signal resume keywords
Call Center ExperienceHealthcare Benefits KnowledgeMS Office ProficiencyStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims ProcessingKeyboarding ProficiencyBasic Computer KnowledgeTroubleshooting Skills
Soft Skills
Excellent Customer ServiceReliabilityAbility to MultitaskAbility to Work Independently
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Employee BenefitsHealthcareAdministrative Work

About the role

Key responsibilities & impact
  • Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options.
  • Handle a steady call volume while navigating multiple systems.
  • Assist with back-office tasks like claims processing and general administrative work.
  • Create a positive experience for every caller through strong communication skills, reliability, and excellent customer service.

Requirements

What you’ll need
  • Previous call center experience with high-volume calls
  • Experience with healthcare or employer benefits (highly preferred)
  • Keyboarding and MS Office proficiency
  • Basic computer knowledge (command prompts, shortcuts, troubleshooting)
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively
  • Ability to work independently with minimal supervision
  • High school diploma or GED
  • Successful background check & drug test (includes education and employment verification)
  • Must be 18 years of age or older