Fraud Call Center Representative

Conduent

Customer Service Representative responsible for resolving fraud-related inquiries in a fast-paced contact center environment. Providing exceptional service and managing various client interactions while working remotely in Puerto Rico.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer inquiries and fraud investigations while maintaining confidentiality and professionalism. Proficient in utilizing case management systems and internal tools to document and resolve account issues effectively.

Highest-signal resume keywords

Customer Service ExperienceFraud InvestigationCase Management System ProficiencyWindows Applications KnowledgeEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Claims ProcessingAccount Inquiry ManagementTransaction AnalysisDispute ResolutionData Documentation

Soft Skills

ProfessionalismEmpathyAttention to DetailProblem-SolvingTeam Support

Tools & Technologies

Case Management SystemInternal ToolsComputer Proficiency

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call Center ExperienceCustomer Account ManagementFraud PreventionBackground CheckSecurity Fingerprinting

About the role

Key responsibilities & impact

Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
Process fraud claims and disputes per client guidelines.
Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
Support team operations with other duties and tasks as assigned.

Requirements

What you’ll need

Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Complete a background check, credit check, and security fingerprinting.
Working knowledge of computers and Windows applications.

Benefits

Comp & perks

Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Great benefits and paid training
Night differential: $1.50 per hour for hours worked between 6pm to 6am AST
Weekend shift differential: $1.00 per hour for Saturday and Sunday, 6am-6pm AST
Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics