Call Center Representative

Conduent

Remote Call Center Representative providing customer service for client in Puerto Rico. Handling inquiries and transactions efficiently while ensuring customer satisfaction and compliance.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $11 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage high volumes of inbound calls while maintaining compliance and confidentiality. Proficient in processing transactions and providing accurate information to cardholders in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTransaction ProcessingActive ListeningCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingWeb-Based ApplicationsAccount ManagementResearch SkillsKnowledge of Policies

Soft Skills

EmpathyCommunicationTeam SupportActive Listening

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Inbound CallsCardholder AccountsCustomer InquiriesConfidentialityRegulations

About the role

Key responsibilities & impact

Efficiently manage a high volume of inbound calls in a fast-paced environment.
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
Assist cardholders with inquiries regarding transactions and account statuses.
Listen actively to understand customer needs and offer clear, accurate information.
Process transactions efficiently via web-based applications and handle research requests with precision.
Maintain in-depth knowledge of company and client programs, policies, and technology.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
Support team operations during peak times or absences to help maintain seamless service.

Requirements

What you’ll need

Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Complete a background check, credit check, and security fingerprinting.
Reside in Puerto Rico with legal authorization to work permanently in the United States.

Benefits

Comp & perks

Work From Home
Full-Time Employment: Reliable schedule and stability.
Competitive Pay: $11/hour starting on day one.
Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST.
Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
Paid Training: Get the training you need to excel.
Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
Career Growth: Opportunities to advance your career in a supportive, innovative environment.
Full Benefits: Comprehensive benefit options and a great work environment that values your success.