Customer Experience Associate III

Conduent

Customer Service Representative assisting with customer inquiries related to Debit card accounts. Handling inbound calls and providing support in a high-volume call center environment.

Posted 7/28/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to assist with complex inquiries in a call center environment. Capable of performing data entry and supporting supervisors in managing work assignments and team dynamics.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceData Entry SkillsEscalation ManagementTeam Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDispute Process KnowledgeCall HandlingEscalation ProceduresCustomer Inquiry Resolution

Soft Skills

Communication SkillsProblem-SolvingInterpersonal SkillsTeam Collaboration

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterCustomer ServiceInbound CallsAgent SupportSupervisor Assistance

About the role

Key responsibilities & impact

Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
Assists with supervisor call backs
Assists with agent chat assistance
Assists with the call center floor to assist representatives with questions or difficult telephone calls.
Answers inquiries regarding general dispute process
Data entry of disputes when necessary
Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
Performs all other duties as assigned.

Requirements

What you’ll need

Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Complete a background check, credit check, and security fingerprinting.
All internals must be in their current roles for 6 months or more

Benefits

Comp & perks

Full-Time Employment
Competitive Pay: Pay is $18.00/hr which may be below your state's minimum wage. Please take this into consideration when applying
Career Growth Opportunities
Full Benefit Options
Great Work Environment
Work schedule: TBA