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About the role
Key responsibilities & impact- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Listen actively to understand customer needs and offer clear, accurate information.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Support team operations during peak times or absences to help maintain seamless service.
Requirements
What you’ll need- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Proficient in English.
- Complete a background check, credit check, and security fingerprinting.
- Reside in Puerto Rico with legal authorization to work permanently in the United States.
Benefits
Comp & perks- Work From Home
- Full-Time Employment: Reliable schedule and stability.
- Competitive Pay: $11/hour starting on day one.
- Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST.
- Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
- Paid Training: Get the training you need to excel.
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Full Benefits: Comprehensive benefit options and a great work environment that values your success.