Customer Service Representative, Institutions
Benco Dental
Bilingual Customer Service Representative II
Conduent
full-time
Posted on:
Location Type: Hybrid
Location: Middletown • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Ability to answer calls timely, as they are automatically received through blended call queues
- Ability to answer incoming chat inquiries in a timely and accurate manner
- Provide a one call resolution through asking pertinent questions to understand member’s concerns
- Updating member information efficiently and accurately through active listening
- Maintain up-to-date product knowledge through offered trainings
- Utilizing soft skills while engaging with members
- Maintain a calm & positive demeanor while engaging with members
- Excellent time management & multitasking skills
- Reviewing Quality Assurance assessments within a timely manner
- Escalating member concerns to the call center management team
- Maintain adherence to all key performance indicators as set forth within the call center & corporate guidelines
- All other duties as assigned
Requirements
- High School diploma or GED
- Minimum of one year of experience in a customer service roll and call center experience preferred
- Ability to pass a background check, fingerprinting, and credit check.
- Ability to sit for long periods of time.
Benefits
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
active listeningtime managementmultitaskingcalm demeanorpositive demeanorcustomer serviceone call resolutionproblem-solvingcommunicationengagement
Certifications
High School diplomaGED