Senior Manager, Benefits Administration Services – Defined Benefits

Conduent

Senior Manager for Benefits Administration Services at Conduent, focusing on defined benefit administration and client satisfaction. Leading operational excellence and process improvements in a collaborative environment.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth.
Partner with clients and leadership to help define business strategy, service models, and operational priorities.
Ensure business units consistently meet SLAs, performance metrics, and service delivery standards.
Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration.
Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management.
Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making.
Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience.
10+ years of client-facing or client support experience, within defined benefit or pension administration.
Experience managing teams within BPO and/or call center environments supporting benefits administration.
Strong background in defined benefit, including operational oversight and client management.
Advanced proficiency in MS Office, with strong Excel skills.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

defined benefit administrationclient managementoperational oversightprocess improvementdata-driven decision-makingperformance metricsbusiness continuity planningKPI developmentservice delivery standardsregulatory compliance

Soft Skills

client satisfactionleadershipcollaborationstrategic planningcommunicationteam managementorganizational skillsproblem-solvingrelationship managementoperational efficiency

Certifications

Bachelor's degree