Fraud Call Center Representative

Conduent

Customer Service Representative resolving multi-product fraud inquiries via calls and chats from Puerto Rico. Managing inbound requests in a fast-paced environment for a leading customer experience company.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $12 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
Process fraud claims and disputes per client guidelines.
Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
Support team operations with other duties and tasks as assigned.

Requirements

What you’ll need

Must be at least 18 years old with a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Complete a background check, credit check, and fingerprinting.
Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
Equipment: The company will provide all necessary computer equipment.
Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download.
Reside in Puerto Rico with legal authorization to work permanently in the United States.

Benefits

Comp & perks

Work From Home
Full-Time Employment: Reliable schedule and stability.
Competitive Pay: $12.10 starting on day one.
Night differential: $1.50 per hour for hours worked between 6pm to 6am AST, Monday through Sunday.
Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
Paid Training: Get the training you need to excel.
Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
Full Benefits: Comprehensive benefit options and a great work environment that values your success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencefraud investigationcase managementaccount management

Soft Skills

communicationempathyprofessionalismattention to detailproblem-solving

Certifications

High School Diploma or equivalent