IT Operations Analyst I

Conduent

IT Operations Analyst responsible for maintaining IT services compliance. Collaborating with teams on operations and incident resolution in a remote setting.

Posted 5/21/2026full-timeRemote • 🇲🇽 MexicoJuniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage pending tickets according to priority order or level of criticality
Work remotely with different support teams
Knowledge of information technologies for diagnosing systems, servers, networks, and cybersecurity issues
Assist senior operations engineers in designing and implementing new solutions
Help maintain and update documentation
Resolve virtualization issues
Participate in planning sessions, daily meetings, and backlog review sessions
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, or related fields
Advanced English proficiency
1 year of experience in network, server, and storage support; incident and service outage management; ticketing systems
Experience managing Microsoft 365 licensing in an enterprise environment.
Working knowledge of Microsoft 365 licensing models, SKUs, and entitlement structures.
Strong analytical skills with the ability to interpret licensing and financial data.
Experience working with large user populations and complex organizational structures.
Ability to collaborate effectively with technical and non‑technical stakeholders.
Strong attention to detail and operational discipline.

Benefits

Comp & perks

Comply with all company policies and standards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network supportserver supportstorage supportincident managementservice outage managementticketing systemsMicrosoft 365 licensingcybersecurityvirtualizationdocumentation

Soft Skills

analytical skillscollaborationattention to detailoperational disciplinecommunication

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems