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App Dev & Support Engineer II
ConduentServiceNow Developer responsible for optimizing and designing ServiceNow implementations across multiple modules. Collaborating with stakeholders and mentoring junior developers in a hybrid work environment.
Tech Stack
Tools & technologiesAzureGoogle Cloud PlatformITSMServiceNowSOAP
About the role
Key responsibilities & impact- Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
- Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
- Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts.
- Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.
- Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
- Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.
Requirements
What you’ll need- Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM—including installing, configuring, and customising workflows.
- Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors.
- Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processes—particularly for provisioning/deprovisioning services and handling security workflows.
Benefits
Comp & perks- Health insurance
- Flexible work hours
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSMFSMEAMITOMHRSDITBMAPI integrationscripting
Soft Skills
problem-solvingcollaborationcommunicationroot cause analysispreventative measures