Customer Service Representative, German-speaking

Conduent

Customer Service Representative handling customer inquiries for a telecommunications company from home in Bursa. Providing service-oriented communication and maintaining customer satisfaction.

Posted 5/18/2026full-timeBursa • 🇹🇷 TurkeyMid-LevelSenior💰 TRY 100,000 per monthWebsite

About the role

Key responsibilities & impact

Handling customer inquiries by phone — always friendly, professional and solution-oriented
Advising on products and services tailored to customers' individual needs
Carefully maintaining and updating customer data in our systems
Actively contributing to customer satisfaction through competent, service-oriented communication

Requirements

What you’ll need

Very good German skills (C1/C2) spoken and written
Enjoyment of phone-based communication and interacting with people
Interest in technology and a solution-oriented mindset
Reliability, motivation and flexibility
Willingness to initially work from home and later transition to a hybrid model

Benefits

Comp & perks

Permanent employment contract with flexible working hours
Attractive fixed salary plus commission and performance-related bonus
€1,000 nesting bonus (€500 after 6 and 9 months)
Child allowance: 8,000 TL (gross) per month per child (0–6 years)
Meal allowance: up to 6,072 TL per month (based on 23 working days)
Private health insurance
Internet allowance and technical equipment provided by us
Paid training from the first day of employment
Career development opportunities within an international company
Extra: Referral bonus when you bring new colleagues into the team

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

solution-orientedcustomer satisfactioncommunicationreliabilitymotivationflexibilityinterpersonal skillsprofessionalismadvisingcustomer service