IT Operations Associate II

Conduent

IT Operations Associate ensuring process workflows for print mail business line. Providing level 1 and 2 support, troubleshooting, and communication with technical teams.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $32,000 - $41,600 per yearWebsite

About the role

Key responsibilities & impact

Creation, follow up and communication of incidents
Ability to remain calm and with attention to detail under time pressure situations
Consistency in monitoring and procedure follow up and execution
Applying technical know-how to assess and troubleshoot issues
Act as liaise between business and technical teams
Identify recurring issues to address and resolve permanently

Requirements

What you’ll need

At least 2 years of experience in IT related fields, support, infrastructure, or development is preferred
Fundamental analytical and conceptual thinking skills
Good technical skills with Windows Servers
Competency in Microsoft applications including Outlook, Teams, Word, Excel, SharePoint
Experience troubleshooting issues between multiple applications/servers in a given workflow
Willing to learn new software tools and procedures
Adaptability to manage changes in procedures and requirements
Flexibility to cover for other teammates when needed
Excellent communication skills to acknowledge, follow up and close issues and cooperate with teammates and other teams in a timely manner

Benefits

Comp & perks

Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Career Growth Opportunities
Great Work Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingWindows Serveranalytical skillsconceptual thinkingmonitoring proceduresincident communicationtechnical assessmentissue resolution

Soft Skills

attention to detailcalm under pressureadaptabilityflexibilityexcellent communicationteam cooperation