Customer Service Representative I

Conduent

Call center representative supporting client’s customers as first point of contact. Responsible for answering calls, providing product information, and resolving customer inquiries with empathy.

Posted 5/12/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorLead💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.

Requirements

What you’ll need

Must reside in Florida to be considered
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work shift Monday-Friday from10am – 7pm

Benefits

Comp & perks

Remote - Work From Home
Full-time Employment with Benefits day one including paid Holidays.
Paid Training- Training ONSITE for 1 week then 100% remote.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mainframe applicationsweb-based applications

Soft Skills

customer servicecommunicationempathyconfidentialityproblem-solving

Certifications

High School Diploma