App Dev & Support Engineer II

Conduent

App Dev & Support Engineer II providing technical support and issue resolution for Maven, a public health software. Collaborating with clients and engineers to deliver high-quality software assistance and services.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,080 - $104,000 per yearWebsite

Tech Stack

Tools & technologies

JavaMaven

About the role

Key responsibilities & impact

Provide technical software assistance directly for clients
Participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients
Focus on production related issues and activities
Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers
Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA)
After-hours phone support coverage may be required based on business needs
Follow Conduent policy on entering time spent on projects and tasks
Traveling to client or company sites as required
Deliver Production Support Services such as Issue Ticket Resolution/Fixes, Builds for Change Requests, Software Release Migrations/Builds, Software Security Scans, Code Reviews

Requirements

What you’ll need

Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience
Knowledge of enterprise software required, with knowledge of public health industry a plus
Strong analytical, conceptual, and technical problem-solving abilities
Ability to deliver outstanding customer service, including excellent listening and empathy skills
Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities
Excellent oral, written, and interpersonal communication skills
Capacity to remain calm, composed, and articulate when dealing with challenging situations
Demonstrated ability to work independently while collaborating with cross-functional teams and organizations
Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.

Benefits

Comp & perks

Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Career Growth Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaSoftware DevelopmentIssue Ticket ResolutionSoftware Release MigrationsSoftware Security ScansCode ReviewsAnalytical Problem-SolvingTechnical Problem-Solving

Soft Skills

Customer ServiceListening SkillsEmpathyOrganizational SkillsAttention to DetailInterpersonal CommunicationCalmness Under PressureCollaborationSelf-MotivationFast Learning

Certifications

Bachelor of Science in Software Development