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Benefits Call Center Representative
ConduentBenefits Call Center Representative for Conduent handling employee inquiries on benefits options. Supporting calls and addressing concerns related to healthcare and retirement benefits in a team-oriented environment.
About the role
Key responsibilities & impact- Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options.
- Handle a steady call volume while navigating multiple systems.
- Assist with back-office tasks like claims processing and general administrative work.
Requirements
What you’ll need- Previous call center experience with high-volume calls
- Experience with healthcare or employer benefits (highly preferred)
- Keyboarding and MS Office proficiency
- Basic computer knowledge (command prompts, shortcuts, troubleshooting)
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask effectively
- Ability to work independently with minimal supervision
- High school diploma or GED
- Successful background check & drug test (includes education and employment verification)
- Must be 18 years of age or older
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experienceclaims processingkeyboard proficiencyMS Office proficiencybasic computer knowledgetroubleshooting
Soft Skills
verbal communicationwritten communicationproblem-solvingmultitaskingindependent work
Certifications
high school diplomaGED