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Healthcare Call Center Representative
ConduentRemote Call Center Representative assisting members with healthcare benefits inquiries and Medicare services. Requires customer service skills and flexibility in working hours.
About the role
Key responsibilities & impact- You will be answering calls regarding healthcare benefits.
- Assist members with Medicare enrollments, billing, claims, benefits & other services.
- Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.
- Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP).
- Actively listen to understand customers’ needs and provide answers to include callbacks and follow up calls as needed.
Requirements
What you’ll need- Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
- You must have a minimum of 6 months customer service experience.
- High school diploma, GED, or college degree.
- Complete a mandatory paid training program with 100% attendance.
- Successful completion of a background check is required for this position.
Benefits
Comp & perks- Medical, Dental, and Vision benefits are available on the 1st day of employment.
- Paid time off is accrued after 180 days of employment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceMedicare enrollmentbillingclaims processingbenefits explanationinvoicingeligibility assessmenttyping skills
Soft Skills
active listeningcommunicationproblem-solvingcustomer needs assessmentfollow-up
Certifications
high school diplomaGEDcollege degree