Call Center Associate – Medicaid

Conduent

Call Center Customer Service Representative assisting Medicaid inquiries through a computerized system in Virginia. Supporting recipients and healthcare providers with eligibility and claims analysis.

Posted 5/6/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
Follows documented policies and procedures including call handling and escalations.
Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met.

Requirements

What you’ll need

Must be at least 18 years of age or older.
Must have a high school diploma or general education degree (GED).
Must be eligible to work in the United States.
Must be able to clear a criminal background check and drug test
High Speed internet access and space to work away from noise and distractions

Benefits

Comp & perks

Full-time employment with benefits
Work from home opportunity
Standard scheduled. 8:30am – 5pm EST Monday through Friday, Weekends OFF!!
Substantial Call Center & Customer Service Training
Great Work Environment with Career growth

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communicationadvocacyproblem-solvingcustomer serviceinformation gatheringcall handlingresearchdocumentation

Certifications

high school diplomageneral education degree (GED)