Customer Experience Supervisor

Conduent

Supervisor managing customer experience teams, ensuring quality and training at Conduent. Collaborating to meet company and client goals while monitoring performance.

Posted 5/5/2026full-timePasay City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supervises daily tasks of the business, technical support and production teams
Responsible for team results
Works within established precedents and practices.
Evaluates and organizes information to solve for problems and challenges
Ability to work without supervision.
Directly impacts the quality of services provided
Supports and trains team members to impact end user experiences
Provides supervision including coaching and quality checks to support associate progress
Solves problems and evaluates possible solutions using past technical experience.
Strong communication skills to share ideas and information.
Delivers quality, productivity, and compliance KPI reports.
Coaches and gives feedback to team members to enhance performance.
Shares processes and business updates with the team.
Supervises the team to identify coaching opportunities.
Recommends training interventions when necessary.
Outlines best practices for associate growth and improvement.
Performs other duties as assigned.

Requirements

What you’ll need

Assists others in achieving goals.
Broad technical expertise and industry knowledge.
Ability to manage hiring and termination actions and training for multiple employees.
Manages performance appraisals and pay reviews for team members.
Accountable for functional, operational, and program management.
Comprehensive understanding of processes, procedures, systems, and concepts.
Ability to coordinate team efforts to achieve overall company and client goals.

Benefits

Comp & perks

Complies with all policies and standards.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

supervisioncoachingproblem-solvingcommunicationperformance managementteam coordinationtrainingquality assurancefeedbackorganizational skills