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ServiceNow Solution Architect – Tech Lead
ConduentServiceNow Architect leading architectural strategy for Conduent's enterprise ServiceNow platform. Collaborating with stakeholders and driving digital transformation initiatives through robust architectures.
Tech Stack
Tools & technologiesCloudITSMServiceNow
About the role
Key responsibilities & impact- Lead end‑to‑end ServiceNow solution architecture aligned to business objectives and enterprise standards
- Drive architectural decisions across ITSM, ITOM, ITAM, CMDB, CSDM, Service Catalog, Request Management, and integrations
- Translate complex business and technical requirements into scalable, secure, and maintainable solutions
- Define solution patterns, data models, integration approaches, security controls, and platform standards
- Provide architectural leadership for API integrations, third‑party tools, IAM, and enterprise platforms
- Govern architecture through design reviews, forums, and solution assurance
- Ensure solutions meet security, risk, compliance, and audit requirements
- Partner with product owners, developers, testers, and operations teams to deliver high‑quality outcomes
- Contribute to platform strategy, roadmaps, and continuous improvement initiatives
- Mentor and guide developers, administrators, and junior architects
- Identify and address technical debt, platform risks, and optimisation opportunities
Requirements
What you’ll need- Extensive experience in ServiceNow solution architecture at an enterprise level
- Strong hands‑on knowledge of ITSM, ITOM, ITAM, CMDB, CSDM, and ServiceNow integrations
- Expertise in integration architecture, APIs, security, governance, and platform standards
- Solid understanding of cloud platforms, identity, DevOps, and enterprise service management
- Experience aligning architecture decisions with business outcomes, risk management, and cost efficiency
- Proven ability to communicate complex concepts to both technical and non‑technical audiences
- Strong stakeholder management and influencing skills
- Ability to mentor and uplift technical teams
Benefits
Comp & perks- Health insurance
- Flexible working arrangements
- Professional development opportunities
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow solution architectureITSMITOMITAMCMDBCSDMAPI integrationsintegration architecturesecurity controlscloud platforms
Soft Skills
stakeholder managementinfluencing skillsmentoringcommunicationleadershipproblem-solvingcollaborationstrategic thinkingrisk managementcontinuous improvement