Technical Writer

Conduent

Technical Writer creating and maintaining documentation for system changes and policy updates in collaboration with development and training teams. Focused on user-centric technical writing and content management.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $51,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and maintain SOPs, QRGs, FAQs, announcements, and related Online Help content.
Update documentation to reflect policy changes, revised procedures, and system enhancements.
Test system changes in non-production IEDSS and Benefits Portal environments and capture screenshots as needed.
Prepare vetted and approved content for posting and maintain proper documentation archives.
Review system releases, change requests, and defects; recommend content updates and announcements.
Manage content requests through workflows, including reviews, revisions, and approvals.
Monitor and respond to Online Help inbox requests and inquiries.
Convert existing content to redesigned Online Help templates.
Participate in required meetings and collaborate with internal and partner teams.
Support research, special projects, and additional initiatives as needed.

Requirements

What you’ll need

Bachelor's degree or 3 years of experience on the project preferred - SME as it relates to policies and procedure
Strong technical writing, editing, and proofreading skills with a user-focused approach.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, OneNote, Planner, Copilot).
Familiarity with IEDSS and/or Genesys Cloud strongly preferred.
Excellent time management, research, and problem-solving skills.
Ability to manage multiple priorities and adapt to changing deadlines.
Comfortable working against release schedules and firm deadlines.
Open to feedback with a focus on continuous improvement.

Benefits

Comp & perks

health insurance coverage
voluntary dental and vision programs
life and disability insurance
a retirement savings plan
paid holidays
paid time off (PTO) or vacation and/or sick time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingeditingproofreadingcontent managementdocumentationpolicy developmentsystem testingcontent conversionresearchproject management

Soft Skills

user-focused approachtime managementproblem-solvingadaptabilitycollaborationfeedback receptivenesscontinuous improvementorganizational skillscommunicationprioritization