Conduent

Call Center Team Lead

Conduent

full-time

Posted on:

Location Type: Remote

Location: Alaska • Arizona • United States

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Salary

💰 $40,320 - $50,400 per year

Job Level

Senior

About the role

  • Improve participant decision-making process by advising participants on plan provisions
  • Respond to client-specific inquiries, including telephone and web correspondence
  • Contact participants to explain calculations and resolve issues
  • Identify solutions to call trends, establish appropriate agent training needs, and deliver training
  • Provide feedback and coaching to agents regarding adherence to center metrics and established guidelines
  • Assist junior employees by answering questions or taking escalated calls with guidance
  • Advocate for participants to coordinate benefits, services, and payments with outside providers and vendors
  • Explain participant forms and provide guidance on completion
  • Perform other duties as assigned
  • Comply with all policies and standards

Requirements

  • Strong written and verbal communication skills
  • Ability to navigate and work across multiple systems and tools simultaneously
  • Attention to detail
  • Must be able to successfully complete a background check and drug screening
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router
  • We are currently NOT hiring in the following geographies, including but not limited to: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. **Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
Benefits
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off (PTO) or vacation and/or sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
decision-makingcalculationsagent trainingcoachingproblem-solvingbackground checkdrug screeninginternet speed testethernet connection
Soft Skills
written communicationverbal communicationattention to detailclient serviceadvocacy