Conduent

Recovery Analysis Services Analyst II

Conduent

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $92,500 - $150,000 per year

About the role

  • Lead, train, and evaluate QA staff to maintain high performance and accuracy.
  • Develop and enforce quality procedures, inspection criteria, and test protocols.
  • Conduct audits, analyze data, and prepare quality reports for management.
  • Investigate nonconformities and oversee corrective and preventive action plans.
  • Collaborate with production, engineering, and management teams to resolve quality issues.
  • Support continuous improvement initiatives to enhance product quality and operational efficiency.
  • Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.
  • Monitor daily payment processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.
  • Lead root cause analysis for quality failures and oversee corrective and preventive action plans.
  • Maintain QA documentation, scoring guidelines, and standard operating procedures.
  • Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.

Requirements

  • Bachelor's degree in business, accounting, engineering, or relevant field.
  • 4 plus years combined experience in quality assurance, quality control, or quality engineering.
  • 2 plus years in a supervisor role.
  • Technical Skills include Quality assurance methodologies, testing tools, and data analysis is crucial, general Microsoft tools.
  • Strong communication, analytical, and leadership abilities are essential for managing teams and ensuring quality standards are met.
Benefits
  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assurance methodologiestesting toolsdata analysisquality proceduresinspection criteriatest protocolsroot cause analysiscorrective action planspreventive action plansQA documentation
Soft Skills
communicationanalytical abilitiesleadershipteam managementcoachingcollaborationproblem-solvingcontinuous improvementperformance evaluationtraining