Conduent

Director, Client Partner – Pharma

Conduent

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $117,000 - $156,000 per year

Job Level

Lead

About the role

  • Leading day-to-day ownership of strategic pharma accounts
  • Building and maintaining strong executive-level client relationships
  • Developing and executing account plans focused on retention and growth
  • Driving regular governance meetings and executive reviews
  • Identifying and advancing upsell and cross-sell opportunities
  • Leading renewal planning and supporting commercial discussions
  • Partnering with Delivery teams to ensure performance against commitments and SLAs
  • Aligning internal teams to client priorities and regulatory expectations
  • Supporting implementations and ongoing lifecycle management
  • Monitoring revenue outlooks and flagging commercial or contract risks early
  • Bringing pharma industry knowledge and regulatory awareness (FDA, GxP) into client conversations
  • Sharing market insights internally to support account and solution strategy

Requirements

  • Demonstrate 10+ years of experience managing enterprise client relationships
  • Lead complex pharmaceutical or life sciences accounts with strong retention and growth results
  • Build credibility with executive stakeholders
  • Drive renewal and expansion strategies across multi-million-dollar portfolios
  • Navigate contracts, SLAs, and commercial discussions confidently
  • Partner effectively across Delivery, Sales, Product, and Finance teams
  • Analyze account performance and recommend practical solutions
  • Hold a Bachelor’s degree or equivalent experience
  • Travel as needed to support client relationships
Benefits
  • Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
  • Retirement Savings: Robust programs to help you secure your financial future.
  • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: Paths for advancement within a global organization.
  • Paid Training: Learn while you earn with award-winning learning platforms.
  • Paid Time Off: Competitive PTO packages to help you recharge.
  • Great Work Environment: Join an award-winning culture that values diversity and inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcontract negotiationperformance analysisrenewal planningupsellingcross-sellinglifecycle managementstrategic planningrisk managementcommercial discussions
Soft Skills
relationship buildingexecutive communicationcollaborationcredibilitystrategic thinkingproblem solvingleadershipinfluencingadaptabilityinsight sharing
Certifications
Bachelor's degree