Conduent

Child Support Call Center Agent

Conduent

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $17 - $18 per hour

About the role

  • The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
  • Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
  • Answers questions on various issues such as child support payments history and account histories.
  • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
  • Gathers information, research/resolves inquiries, and appropriately documents customer calls.
  • Ability to read and interpret documents on file.
  • Understand and retain a large amount of information.
  • Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
  • Communicate appropriate options for resolution promptly
  • Review the customer needs and inform customers of services and resources available to them.

Requirements

  • High School diploma or GED
  • Background and drug screening required
  • 2 years of high-volume call center or Customer Service experience.
  • Computer system experience with data entry, database documentation knowledge.
  • Typing WPM 30
  • Two screens/monitors are required
  • Having your own equipment (PC) Mac is not compatible.
  • To approve you working from home, you must send the interviewer two screenshots.
  • Internet speed- Your internet speed must be at least 400 Mbps.
  • Device Specifications of your laptop. ****Two screens/monitors are required****
  • Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
  • Running Windows 10 OS 64 bit
  • Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
  • Ethernet cable, 50 feet or longer
Benefits
  • $16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay).
  • 6 months .50 increase.
  • No weekends
  • Paid Training
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydatabase documentationtypingcall handlingcustomer serviceinquiry resolutioninformation gatheringdocument interpretationcomputer literacytechnical troubleshooting
Soft Skills
communicationprofessionalismproblem-solvingattention to detailcustomer focusescalation managementinformation retentionresearch skillsinterpersonal skillsadaptability
Certifications
High School diplomaGED