Conduent

Call Center Agent

Conduent

full-time

Posted on:

Location Type: Remote

Location: Alaska • Arizona • United States

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Salary

💰 $18 per hour

About the role

  • Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
  • Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
  • Provide professional written communication, including follow-up and resolution emails
  • Process member requests efficiently while adhering to compliance, quality, and service standards
  • Deliver a consistent, high-quality customer experience aligned with business expectations

Requirements

  • Strong verbal and written communication skills
  • Ability to navigate and work across multiple systems and tools simultaneously
  • Attention to detail
  • Problem solving and critical thinking skills
  • Must be able to successfully complete a background check
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router
Benefits
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off (PTO) or vacation and/or sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem solvingcritical thinkingattention to detail
Soft Skills
verbal communicationwritten communicationempathyfirst-call resolution