Conduent

Quality Assurance Associate III

Conduent

full-time

Posted on:

Location Type: Hybrid

Location: Baton Rouge • Louisiana • United States

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Salary

💰 $15 - $19 per hour

About the role

  • Demonstrate an ability to learn and understand the processes for all functional areas to perform quality reviews across all functional areas.
  • Conduct objective, concise quality assessments, including, but not limited to, quality checks on IHC assessments, LOCET calls, CMS screenings, and administrative duties.
  • Meet the productivity standards for each functional area defined by the Client contract.
  • Maintain a strong understanding of all functional areas and provide expert knowledge of the program and functional areas.
  • Update the quality monitoring data management system to compile and track assessment information.
  • Assist in implementing and maintaining quality processes, practices, and measures for front-line assurance activities and increasing awareness of quality controls.
  • Perform administration tasks as needed by the business and to support key objectives of the Quality Team.
  • Contribute toward the improvement of current processes.
  • Any other assigned duties related to Louisiana Long Term Support Services.

Requirements

  • Have experience in government services to consumers, particularly health and human services.
  • Ability to use MS Word, MS Excel, and MS Outlook.
  • Ability to work independently and demonstrate a high level of confidentiality regarding Quality assessments.
  • Complete the training and certification using the IHC conducted by the Office of Aging and Adult Services, OAAS, in Louisiana.
  • At least one (1) year of experience in the human services field.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assessmentsquality checksdata managementadministration tasksprocess improvement
Soft Skills
ability to learnindependenceconfidentialityconcise communication
Certifications
IHC certificationOffice of Aging and Adult Services training