Customer Service Representative II
Conduent
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.
- An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
- Maintain up to date support knowledge through offered training
- Accurately document requests, status changes, complaints, and grievances
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience.
- Ability to pass a background check, fingerprinting, and credit check.
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to sit for long periods of time.
- Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.