Conduent

Customer Service Representative

Conduent

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $14 per hour

Job Level

Junior

About the role

  • Efficiently manage a high volume of inbound calls in a fast-paced environment
  • Listen actively to understand customer needs and offer clear, accurate information
  • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
  • Assist cardholders with inquiries regarding transactions and account statuses
  • Process transactions via web-based applications and handle research requests
  • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with regulations
  • Maintain in-depth knowledge of company and client programs, policies, and technology
  • Support team operations during peak times or absences to help maintain seamless service

Requirements

  • Must be at least 18 years old
  • High School Diploma or equivalent
  • Minimum 6 months of Customer Service, Call Center or Dispatch experience
  • Preferred: 1+ years of previous call center experience
  • Complete a background check, credit check, and security fingerprinting
  • Compliance with camera requirements for meetings and training
  • Verified, secure, reliable, high-speed internet connection
  • Dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection
  • Must complete an internet speed test with minimum 50 Mbps upload and 50 Mbps download
  • Working knowledge of computers and Windows applications
  • Flexibility to work any 8-hour shift schedules during business hours (Monday–Sunday, 24/7)
  • Must commit to 100% attendance during a three-to-six-week paid training period
  • Dependable, punctual, strong written and verbal communication skills
  • Ability to navigate multiple screens and applications, multitask, and handle challenging conversations with empathy