Analyze business processes, systems, and workflows within defined benefits administration platforms to identify gaps, risks, and improvement opportunities.
Gather, review, and validate business, functional, and technical requirements, ensuring alignment with system functionality and end user experience.
Translate complex business and plan rules into detailed, actionable specifications that can be implemented or enhanced within the system.
Actively debug system behavior by comparing requirements, plan rules, configuration, and code logic to identify root causes of issues and discrepancies.
Develop and enhance system functionality using Visual Basic, including maintenance of existing logic and creation of new features to support plan administration, calculations, and processing.
Utilize XML to analyze data exchanges, troubleshoot integrations, and support web-based debugging or development activities.
Collaborate closely with business stakeholders, operations teams, developers, QA, and project managers throughout the full delivery lifecycle.
Support system testing, user acceptance testing (UAT), and production implementations, ensuring results align with documented requirements and plan design.
Maintain accurate and comprehensive documentation, including technical requirements, process flows, technical logic, and migration documentation.
Communicate status, risks, dependencies, and technical issues clearly to both business and technology audiences.

Requirements

5+ years of experience as a Business Analyst in a technology-driven environment, with significant exposure to complex systems.
Demonstrated experience supporting defined benefit pension plans, retirement systems, or benefits administration platforms.
Strong understanding of the software development lifecycle (SDLC).
Hands-on Visual Basic programming experience, with the ability to read, debug, and build system logic.
Proven ability to debug production and pre-production issues by analyzing requirements, plan provisions, configuration, and code behavior.
Working knowledge of XML, including its use in data exchanges, integrations, and web-based debugging or development.
Ability to translate complex business, operational, and regulatory requirements into clear technical documentation and executable solutions.
Experience using requirements management and collaboration tools such as JIRA, and Microsoft TFS.
Strong written and verbal communication skills, with the ability to work effectively across business, operations, and technical teams.
Must have the ability to translate technical concepts, system logic, and code into clear, plain-language explanations for business and client stakeholders.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Visual BasicXMLbusiness analysisrequirements gatheringsystem testinguser acceptance testingdebuggingtechnical documentationsoftware development lifecycledata analysis

Soft Skills

communicationcollaborationproblem-solvingattention to detailanalytical thinkingstakeholder managementadaptabilityorganizational skillscritical thinkinginterpersonal skills