Conduent

Fraud Call Center Representative

Conduent

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $12 per hour

Job Level

Junior

About the role

  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

Requirements

  • Must be at least 18 years old with a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and fingerprinting.
  • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
  • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
  • Equipment: The company will provide all necessary computer equipment.
  • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.
Benefits
  • Work From Home
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
  • Shift differential: $1.50 extra per hour if working Monday-Friday between 6:00PM to 6:00AM.
  • Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays.
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencefraud investigationcase managementaccount management
Soft skills
communicationempathyprofessionalismattention to detailproblem-solving
Certifications
High School Diploma or equivalent